What is the tour duration?

Two effective hours
The time used for pick-ups and dropp-offs to the three different piers (departure points), which usually takes up to 30 minutes in total, is not considered as time of the tour.

How many reefs are visited in the tour?

Three shallow reefs with two stops
Two of these reefs are so close to each other that both are visited in one stop.

Can I be picked up at my own cruise pier?

In order to offer a better service to all our passengers, we have a designated meeting point within a short distance of each of the cruise ship piers. To find the one closest to your cruise, click here

If any of my companions or myself, decide not to do snorkeling, shall we pay the same?

Yes. With the ticket fee, the services on board the boat, drinks and crew members are covered, so the fact of not entering the water does not really affect the operation costs.

If I do not consume anything on board or if I bring my own drinks, do I pay the same?

Yes. With the ticket fee, the services on board the boat, drinks and crew members are covered, so the fact of not consuming drinks does not really affect the operation costs.

Can I use my own snorkel gear?

Yes, of course. Either way, if you would like to take our tube as souvenir, go ahead.

Do you provide towels?

In order to offer a better service and to ensure maximum hygiene, we ask each passenger to bring their own towel.

Can I use sunscreen?

Yes, of course. As long as it is 100% biodegradable and does not affect the environment of marine life.

If I go with a large group, do we pay the same?

Yes, the rates are already calculated to cover operating costs per person. If you want a private service because you come with a very large group, please contact us and we will take care of the case.

If there is a person joining my group at last minute, can he/she come and pay his/her ticket directly before starting the tour?

Yes, it is possible, although due to the capacity of the boats and to offer a better service, it is preferable to confirm in advance the final number of passengers.

The tour is cancelled due to weather conditions?

Only when the wind is too strong, and the port authorities make the official announcement. Other than that, and even with pouring rain, the tour can operate.

What are your Cancellation Policies?

• When the port authorities make the official announcement that the port is closed due to weather conditions (hurricanes, tropical storms, etc.) or other conditions.
• When your ship, for any reason, could not arrive to Cozumel.
• When you announce your cancellation at least 48 hours prior your tour day.